Unable to list the directory on your server


I’m encountering this error when I try to connect. “Unable to list the directory on your server” I currently have a domain registered through wix and my cpanel through web hosting Canada. I can log into my site through Cyberduck or FileZilla. All of my FTP credentials are correct. ideas???


Your credentials are correct. That error means that Surreal can’t list the path that’s set in the Home Folder field. Try using the Browse button to update it in Sites > Edit Site.

Most FTP servers will default to the correct path, but those that don’t will need to be manually input.

Let me know if that helps!