Unable to access files *SOLVED*


#1

For some reason selecting passive FTP resolved the issue.
I have a site that has been working fine for almost two years now. I just uploaded a new page and want to enable it for editing by my client and Surreal doesn’t display any pages in the dialogue when I go to Enable Pages for Editing. Similarly when I go to Manage Files there are no files listed in the window at all. If I try the Test Connection to Server, it reports everything is okay and the FTP credentials are okay and haven’t changed. I attempted to edit a page and get a message saying “unable to locate file on server.” I am using still using v5. Have I just forgotten something obvious, or is there something else going on? It’s as if the connection to the site has vanished.


#2

It sounds like your web host did an update or migrated your site to another server. Try updating your home folder. That usually does the trick.


#3

Thanks Cory. For some reason the answer was to set the use passive FTP in the settings page. Now, everything works like a charm again.