Over the past few days, we’ve noticed ongoing issues with websites powered by Network Solutions. In all cases, the user attempts to edit a page only to see the following error:
All affected users have reported that there have been no DNS changes or other hosting-related changes to their websites. All users have also confirmed they are using Network Solutions.
We have run a number of tests on various domains that are affected by this problem. These tests are simple curl requests that have been run from a number of different machines using different IP addresses. Based on the results, we’re confident that the issue is NOT related to Network Solutions blocking Surreal CMS.
Here is a sample result of each curl request:
$ curl -i -v http://[DOMAIN]/ * Trying [IP ADDRESS]... * TCP_NODELAY set * Connected to [DOMAIN] ([IP ADDRESS]) port 80 (#0) > GET / HTTP/1.1 > Host: [DOMAIN] > User-Agent: curl/7.54.0 > Accept: */* > * Recv failure: Operation timed out * stopped the pause stream! * Closing connection 0 curl: (56) Recv failure: Operation timed out
A request such as this should yield the resulting HTTP headers and body. Instead, the request times out every time.
Furthermore, public DNS tests are showing PTR errors on nameservers owned by Network Solutions:
We are attempting to contact Network Solutions to notify them of this issue and we’ll update this post once we hear back.