Error: This email address is already in use


#1

When I tried to add a user to an existing site I got an error message:

Error: This email address is already in use.
error-message

Does anyone know how to add a surreal cms registered account to my surreal cms account?

An apology If this has already been asked and resolved, please point me to the right direction.

Thanks all!


#2

Emails are unique throughout the entire system, so if it’s already been registered (e.g. as an account owner, admin, or client), you’ll need to either:

  1. Remove the user’s other account (if you or the user has access to it) or
  2. Use an alternate email address for the user

At this time, users can’t be shared across multiple accounts.

I hope that helps!